Anthology is hiring freshers for senior support analysts. Anthology is conducting an off-campus recruitment drive for freshers, providing a great opportunity for aspiring professionals to work in the IT services industry. This is the perfect chance if you’re eager to learn and build a career as a senior support analyst. Below are the job details, description, and eligibility requirements to help you understand this exciting opportunity.
Company:- Anthology
Role Type: Senior Support Analyst
Location: Bangalore, India
Experience: 0-2 years
Qualifications: Any Graduate
Job Type: Full Time
Industry: IT Services
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Anthology is hiring freshers
Job Description
Anthology is hiring freshers for senior support analysts. This role offers comprehensive training to help you master senior support analysts. ensuring that Anthology cloud-based security solutions are reliable, scalable, and secure. This position is ideal for someone interested in building a solid foundation as senior support analyst while working with advanced security applications
The Opportunity:
Anthology provides education and technology solutions to help students realize their greatest potential and learning institutions prosper. Our objective is to provide educators and institutions with relevant, easy, and intelligent innovation that promotes student success and institutional progress. The Power of Together is based on a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging an integral element of our hiring practices and business identity.
For additional data on compilation and our career choices,
This job centers around Compilation’s LMS, Slate, which offers understudies a direct and instinctive opportunity for growth that they can access whenever and from any area. It’s a service that is always changing to meet consumers’ expectations, and we’re searching for someone who can contribute significantly to the customer support team’s performance within this product line.
Our Customer Support staff has an established track record of providing our customers with high-quality technical support around the clock.
Primary responsibilities will include:
- Dealing with specialized issues for a particular arrangement of clients. Clients are framework overseers who give crucial administrations through Treasury e-learning applications to undergraduates and staff at a wide assortment of learning organizations
- Investigating complex web applications. Issues to be settled require a wide scope of investigating abilities connected with programming usefulness, application server arrangement, information base administration, information examination, working framework design, execution tuning, establishment, movement, and moves up to Collection items
- Giving superb client service to executives, including fantastic correspondence, responsive completion, and support for client issues inside interior offices
- Dissecting patterns related to the allocated client base and announcing possible areas of chance or compensation to Item Support The board. Achievement standards are exceptionally centered around the consumer loyalty level
- Focusing on various issues of shifting seriousness and successfully dealing with the goal of all issues inside acknowledged assistance levels. This incorporates responsibility for information that went into the CRM framework and properly refreshing both client and suitable Collection workers on the situation with all issues on a convenient premise
- Teaming up widely with peers, Treasury Record Directors, and individuals from the heightening group, including Item Backing Specialists, Cloud Groups, and Designers to determine client issues while effectively adding to a developing information network that works on the viability of our group and the data accessible to our clients
- Drafting and exploring information base articles for referred-to issues as well concerning oftentimes repeating issues.
Required skills/qualifications:
- Excellent listening, written, and oral communication abilities.
- 0-2 years of experience in a client-facing enterprise product support setting with outstanding analytical, problem-solving, and customer-service capabilities
- Experience in a self-directed work environment.
- Demonstrated ability to solve challenges using a variety of resources and tools.
- Strong understanding of system and database administration principles.
- Understanding of PostgreSQL and MS SQL Server databases, including troubleshooting, configuration, maintenance, and tuning.
- Understanding Internet application technologies such as HTML, CSS, XML, JavaScript, Internet protocols, networking, firewalls, Web Server setups, Internet application designs based on Java technology, and Internet security.
- Experience with UNIX, Linux, and Windows operating systems, as well as establishing multi-node settings for enterprise-level applications.
- Proficiency in Struts, Tomcat, and WebLogic, as well as strong written communication skills and spoken English
Application Process
To apply, make sure you match the eligibility requirements. After you submit your application, Anthology will check your CV. If you are shortlisted, we will contact you via your registered email address to discuss the following stages.
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