Company: Atlassian
Job Type: Full Time
Experience: 3+
Location: Remote
Salary: 30,000
Education: BTech/BE
Last Date: Not Disclosed
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Atlassian Hiring For Support Engineer
Job Description:
- Solve complex customer technical issues using collaboration, troubleshooting best practices, transparency with different teams, and maintaining updates on the case.
- code review if needed, debugging, validation, and root cause analysis.
- Solve the issues to verify product-related bugs.
- Contribute to case deflection initiatives, automation, and other digital self-help assets to improve the customer/engineer experience.
- Drive into technical collaboration and engagement outside of CSS (product engineering teams/services/support/regions).
- Provide technical leadership.
- Mentoring for support engineers.
- Be the primary contact for local escalation management for the expertise acquired within a product domain and to provide resolution.
Experience:
- 3+ years of experience in technical support/software bugs/software service.
- Applicants have to work at the executive level.
- Candidate should raise tickets and mentor your team.
- Experience mentoring other support engineers to grow their technical and troubleshooting skills.
- Candidate should support customers over email, phone, and screen-shares.
- Experience working in a high-case volume environment
- Coordinate training for new hires.
- Conduct training using the skill gap analysis.
Skills:
- The applicant must have database skills and the expertise to write and update SQL queries.
- A candidate is good to have experience with APIs and REST calls.
- The candidate must know the use of browser development tools, front-end troubleshooting, and HAR file analysis.
- working experience with Splunk searching, monitoring, and analyzing machine-generated data via a Web-style interface or similar tools.
- The applicant should know about network terminologies such as DNS, DHCP, troubleshooting commands, SSL, Proxy, firewalls, and identifying underlying network issues.
- Must have an understanding of Java-based apps and
- The applicant should be able to analyze Java-based exceptions.
- The applicant must be well-known and understand OAuth-based authentication and other authentication mechanisms such as SSO/SAML.
- Candidate should know the basics of cloud technologies.
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Atlassian Hiring For Support Engineer. Atlassian is a worldwide programming organization committed to assisting groups with releasing their true capacity through cooperation instruments like Jira, Intersection, and Trello. Established in 2002, the organization has developed north of 12,000 representatives across 13 nations, serving more than 300,000 clients around the world.
ATLASSIAN
Why Join Atlassian?
Imaginative Workplace: Atlassian cultivates a culture that energizes innovativeness and development, permitting representatives to deal with effective ventures that advance mankind through the force of programming.
Worldwide Effect: With a different client base, including organizations like Square, Spotify, and Airbnb, representatives have the chance to add to arrangements utilized by driving associations around the world.
Obligation to Group Cooperation: Atlassian’s central goal is to release the capability of each group, mirroring a profound obligation to collaboration and aggregate accomplishment.
Representative Development and Improvement: The organization offers different open doors for proficient development, including admittance to assets and a strong climate that supports persistent learning.
Positive Work Culture: Atlassian is perceived for its open organization culture, advancing straightforwardness and empowering representatives to express their genuine thoughts while being insightful and mindful.
Cutthroat Advantages: Representatives appreciate exhaustive advantages, including serious remuneration, clinical protection inclusion, adaptable work culture, and execution-based rewards.
Social Obligation: Atlassian is focused on offering in return 1% of all benefits, worker time, and value to local area drives, mirroring areas of strength for a corporate social obligation.
Remote Work Valuable open doors: The organization offers adaptable work plans, including remote work choices, permitting representatives to keep a sound balance between serious and fun activities.
Joining Atlassian implies turning out to be important for a groundbreaking association that values development, collaboration, and having a constructive outcome on the world through programming improvement.