Cognizant Is Hiring freshers for Business Associate | Remote Job

Cognizant Is Hiring freshers for Business Associate | Remote Job. This role is ideal for individuals passionate about delivering exceptional customer service and eager to advance their careers in a flexible, work-from-home setup. It involves working night shifts to ensure smooth operations and outstanding customer support.

JOB DETAILS:

Job number: 00061949815

Travel required: No

Job category: Technology & Engineering

Location: Bangalore, India

Date published: Dec 12, 2024

Employment type: Full-time

Work model: Work from Home

Cognizant Is Hiring Freshers

Role Summary

Cognizant Is Hiring Freshers. The Business Associate position at Cognizant is a customer service-focused role aimed at ensuring high levels of satisfaction for clients. As a remote position, this role provides the flexibility of working from home, which is ideal for those looking to combine career growth with convenience. However, applicants should be comfortable working night shifts, as the company seeks to provide round-the-clock support to its clients. The role offers ample opportunities for personal development, allowing individuals to expand their customer service skills and work closely with a dynamic team to continuously improve service delivery.

Responsibilities and key duties

• To guarantee high levels of customer satisfaction, handle customer inquiries, and respond to them promptly and accurately.
• Oversee day-to-day activities and make sure that all customer service procedures are properly followed.
• Assist clients by promptly resolving problems and addressing their concerns.
• Improve customer service tactics and the overall customer experience by working together with your teammates.
• Keep an eye on client feedback and make adjustments to enhance service quality.
• Keep thorough records of all communications and transactions with customers.
• Examine customer service data to find patterns and areas that need work.
• Create and put into effect policies and procedures for customer service.
• Teach and mentor new team members in the best practices for customer service.
• Verify adherence to industry rules and corporate policies.
• Make effective use of customer service tools and software to handle client interactions.
• Engage in teamwork

Join the Telegram Channel: Click Here!

Qualifications:

• To interact successfully with customers, you must have excellent communication skills.
• Should have strong problem-solving skills to respond to customer issues quickly.
• To keep accurate records and documentation, you must have strong attention to detail.
• Should be able to work independently and manage time effectively.
• Must be skilled at using customer service software and tools.
• Should maintain a positive attitude and a customer-centric approach.

Certifications Are Required.

Customer Service Excellence certification, or equivalent is preferred.

Cognizant hiring freshers: Apply Now!

EY is hiring freshers for data analytics to apply: Click Here!

Cognizant is at present welcoming applications for the job of Business Associate, explicitly focusing on freshers who are energetic about conveying outstanding client support. This remote position offers a phenomenal chance for people who are enthusiastic about client service and are hoping to propel their vocations while working from the solace of their own homes. As a component of Perceptive’s obligation to adapt, this position is appropriate for individuals who wish to keep major areas of strength for a day-to-day existence balance while being important for a main innovation and designing organization.

Why would joining Cognizant be a good fit for me?

Cognizant is one of the world’s leading innovation and consulting associations. By joining their group, you will get to work with truly cutting-edge innovation while also getting great client care. This role provides a unique opportunity for career advancement, remote work flexibility, and personal development.

If you’re enthusiastic about customer service, looking to advance your career in a flexible, work-from-home environment, and keen to contribute to a top-tier global firm, the Business Associate position at Cognizant is ideal for you.

As an essential resource for clients, you will be responsible for resolving requests and responding promptly to them. Your correspondence will ensure customer loyalty, answer questions, provide data, and resolve any issues clients may encounter.