Imocha is hiring freshers for technical support roles. Imocha is conducting an exciting off-campus drive for freshers in India, providing a golden opportunity for aspiring experts to start their careers with one of the most famous global tech companies. Please carefully read the job description and responsibilities to confirm a good understanding of this exciting opportunity.
Company:- Imocha
Job Type: technical support role
Location: Pune
Experience: Fresher
Qualifications: Any Graduate
Job Type: Full Time
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Imocha is hiring freshers
The Associate Customer Support Executive you will be the primary of our customer support operations, providing necessary technical assistance to our clients.
This role requires strong technical knowledge, extraordinary communication skills, and the capacity to work in high-speed, 24/7 conditions.
Key Requirements:
- Excellent Communication Skills: Address and resolve client problems through calls, chat, and email with expertise and simplicity.
- 24/7 Availability: Be ready to work in a dynamic, 24*7, in-office environment.
- Analytical Problem Solving: Utilize your analytical skills to understand and resolve customer issues efficiently.
- Proactive Problem Solving: Own and resolve customer issues independently with quick thinking and thorough solutions.
- Customer Respect: Be proactive and show the utmost respect for the customer’s time.
- Time Management: Ensure all customer interactions add value and are handled promptly.
Qualifications:
- Graduation background: BE degree in Information Technology, Computer Science, or a related field.
- Technical Skills: Expert knowledge of SQL and Excel; basic knowledge of Java and Python. Knowledge of Power BI is a plus.
- Experience: Previous work experience in technical support, IT support, or as a technical engineer is advantageous.
- Problem-Solving Skill: Strong capacity to troubleshoot and solve problems.
- Customer-facing Skills: Good customer service skills.
- Communication Skills: more advanced written and verbal communication skills.
- Focus and Follow-Through: Ability to stay focused and confirm issues are resolved completely.
- Conflict Resolution: Ability to diffuse tension and effectively address issues at hand.
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About Us:
iMocha, we are using AI to help you build a skills-first organization by transforming every employee and every job role into skills with accurate proficiency levels. By helping you create a classification for job roles and a skills directory based on your employees, we can turn you into a truly skills-first organization with actionable data.