About Company
Konecranes is hiring freshers for IT Operations, At Konecranes, we believe that an excellent customer experience is founded on the individuals that carry the Konecranes identity. We do anything with enthusiasm and drive. We think diversity promotes corporate success and is the cornerstone for our future growth. We embrace all beginnings and capacities that improve our local area and advance a climate in which we can all be ourselves. This is what distinguishes Konecranes as a distinctive working environment.
Company: Konecranes
Job Type: IT Operations
Location: Pune, India
Experience: 0-1 years
Qualifications: Any Graduate
Job Type: Full Time
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Konecranes is hiring freshers
Job Description:
Our Digital Services division is currently seeking a trainee to join our group of IoT Application Maintenance Support specialists. The Digital Services AMS Trainee will collaborate to support Konecranes Digital Services, which will allow our end customers to conduct their operations in a safe, environmentally friendly, and productive manner, assisting them in keeping their hardware performing with high uptime and availability. We will train you so that you may take responsibility for ensuring that our services and operations run smoothly.
Your primary tasks and responsibilities include:
- We support both internal and outside clients on the crane and lifting equipment web portals, including
- administration and debugging of reported difficulties by digital service users.
- Manage problems, service requests, and cases reported in ServiceNow.
- Create knowledge articles based on issue troubleshooting.
- Collaboration with other application support teams, development teams, business stakeholders, and customers.
- Ensure that key performance indicators (KPIs) such as SLA, TAT, aging, quality audits, and problem management are fulfilled.
Qualifications:
- Knowledge of ITIL and ITSM tool(s)
- Basic understanding of databases and queries.
- Analytic and problem-solving talents
- Customer service mentality / customer-centric communication strategy.
- Good communication skills (English) – Verbal and written
- Good understanding of computer networking and/or system testing abilities
- Suitable education or degree (a bachelor’s degree in computer engineering or information technology)
- 0-1 years of related experience (IT operations and support)
- Willingness to Learn
- Awareness of the ISO 14001 and 45001 standards
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You will be joining a crew and an organization.
We at Konecranes Technologies are in charge of normal center lifting parts and ideas utilized in product design, digital solutions that make our products smarter, and IT services that enable us to run our harmonized and integrated business operations. Our employees have a wide range of knowledge, ranging from intellectual property and innovation management to research, design, analytics, artificial intelligence, and finally IT service management.
The Digital Services AMS is part of the wider Digital Platform Development team, which is in charge of supporting the Konecranes Industrial Internet Platform as well as digital solutions that benefit both our customers and business processes. Konecranes Industrial Internet links gather, analyze, and deliver data from Konecranes constructed equipment as well as the global field, service IT system. Our digital solutions comprise a wide range of web and mobile applications that are built on cutting-edge software engineering solutions and answer the critical demands of our clients and enterprises.
Why join our team?
You will work in a cross-hierarchical group that is greatly lively (in our point of view, but genuine to us). You will have an interesting open door to help our modern web stage, which we think will change the lifting business through the power of software! This role offers the opportunity to contribute to industrial internet and digitalization projects at a global leader in lifting businesses. Accordingly, the systems you will continue to support will serve a diverse spectrum of customers worldwide, including manufacturing and process industries, shipyards, ports, and terminals. Is this something you’d appreciate? Please review the attributes we are looking for below and apply as soon as possible!