Preply is hiring Freshers for Customer Support Specialists.

Preply is hiring freshers for Customer Support Specialists. Preply is conducting an exciting off-campus drive for freshers in India. It offers a golden opportunity for aspiring professionals to launch their careers with one of the most renowned global tech companies. Please carefully read the job description, roles, and responsibilities to ensure a good understanding of this exciting opportunity.

Company: Preply

Job Type: Customer Support Specialist

Location: Remote

Experience: 0-2 years

Qualifications: Any Graduate

Job Type: Full Time

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Preply is hiring freshers

We power people’s progress.

Preply is hiring freshers for Customer Support Specialists. Preply’s mission is to provide life-changing learning experiences. We help people experience the magic of finding the right instructor, create a personalized learning journey, and stay inspired to keep growing. Each replay portrayal creates change, increases willpower, and promotes significant development.

At least 5 reasons to join our client service team:

• Our global team is constantly evolving, and you can currently join +100 talented experts across 8 teams, powered by experienced managers from the best organizations in the world (Booking, Uber).
• Adaptability is an undoubted necessity for us but also a huge advantage. Preply supports clients every minute of every day, so you will have a monthly pivoting plan with 9-hour shifts and at least 11 hours between them for proper rest.
• To make your professional progress more productive, our coaches will support you during and after onboarding, with additional help to keep you in good shape.
• No calls, just conversations, messages, and written correspondence via social media.
• We have a truly unique environment and fast-paced work pace with reasonable goals and clear KPIs so you can be sure of what is expected of the team.

What you’ll be doing:

• Answer client requests and resolve any issues they might have;
• Ensure customer loyalty and work to collect and follow up on customer feedback;
• Work closely with item teams to determine issues and provide customer feedback;

What you need to succeed:

• Previous experience providing support through live chats;
• Fluency in English;
• Strong technical and analytical skills;
• Ability to provide proactive and innovative solutions;
• Outstanding written and verbal skills;
• Ability to understand customer’s needs;
• Ability to work in teams;
• A customer-centric, empathetic mindset with excellent listening skills;
• Ability to focus on important things, ability to provide quick results with simple answers;
• Energy to learn and a hunger for personal growth.
• Internet connection of at least 30 MB.

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Our recruitment process at Preply:

Preply is hiring freshers for Customer Support Specialists. We want your recruitment process with us to be as seamless and enjoyable as possible! Here’s what you may expect:

At the beginning of the video call: This is a quick, friendly video interview that allows us to get to know you better. You will record yourself answering a few questions and completing a short writing test so that we can see your experiences, insights, and motivations.
Meet our Skills Acquisition Team: During this phase, you will have a top-to-bottom discussion with our skills acquisition experts. We will provide additional information about the job, the business, and our lifestyle. This is also the moment to discuss salaries and other key aspects, as well as answer any concerns you may have!
Exclusive Interview with a CS Group Pioneer: The final stage is an exclusive meeting with one of our CS Group Leads. Relax—here we will review your skills and assess how they match the job, ensuring you are ready to progress.

Our Principles:

• Care about making an impact on the world: We are passionate about our work and care deeply about making it have an extraordinary impact.
• We do it for the students. For both Preply and Mentors, students are the reason we do what we do. We are constantly focused on empowering mentors to provide an extraordinary opportunity for growth.
• Continue to Idealize: To create an outstanding customer experience, we focus on simplicity, perfection, and joy, constantly making it the end-all.
• Today is an ideal opportunity. In a fast-paced world, how fast we act makes a difference. This is the ideal opportunity to start extraordinary things.
• Restrained Execution: What trains us is greatness in our execution. We set clear goals, focus on what makes a difference, and use our resources effectively.
• Deep Dive: We leverage business intuition and interest to explore the difference between numbers and stories, opening up significant experiences to guide our choices.
• Growth mindset: We actively seek out potential learning experiences and embrace current best practices in the upcoming early stages. We accept the benefits of analysis and suffering.
• Raise Current Expectations: We continually raise our performance expectations, closely monitoring each team member’s progress. We build diverse and high-performing teams that can deliver real results.
• Challenge, Diversify, and Engage: We value open and honest communication, even when we don’t agree. We express our true thoughts, challenge when necessary, and remain focused on the choices we make.
• Preparedness: We focus on collaboration, inclusion, and the progress of our team over personal ambitions. Together, we support and praise each other’s advancement.