Rackspace is hiring freshers for Support Technician.

Rackspace is hiring freshers for Support Technician. Rackspace is conducting an exciting off-campus drive for freshers in India, offering a golden opportunity for aspiring professionals to launch their careers with one of the most renowned global tech companies. Please carefully read the job description, roles, and responsibilities to ensure a good understanding of this exciting opportunity.

Company:- Rackspace

Job Type: Support Technician

Location: Gurgaon

Experience: Qualified Graduates only

Job Type: Full Time

Work Type: Hybrid

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Rackspace is hiring freshers

JOB DESCRIPTION:

Manage the ticket queue.
Monitor incoming customer ticket requests and route/troubleshoot.
Should have demonstrated knowledge of computer systems and functions.
Manage and deliver user account provisioning.
Support business software, including Microsoft Office. · Seeking a Service Desk specialist with strong customer service skills to join the Rackspace FLR team.
Ensure all tickets are resolved satisfactorily within the SLA.
Provide call logging and basic special assistance to guests. You will also guarantee that all tickets are monitored and followed up on.
analyze capability gaps and continuously improve end-user support offerings.
Follow the ITIL paradigm to manage tickets throughout their lifecycle. · Provide regular updates to customers about their open tickets.
Offer exceptional client service Call handling and email updates.
ITIL knowledge, especially service. Now, experience working inside the framework and some technical IT expertise are advantageous.

ROLE:

Skilled support for Microsoft products.
Able to configure printers and other devices on Windows OS. • Willing to work in a 24×7 rotational shift environment.
Expertise in Windows 10 OS (deployment and support), Office 365 (users and groups), and Active Directory (creation and management of user accounts, distribution/security groups).
Basic understanding of Azure.
Proficiency in incident management and hardware/software troubleshooting. Experience with device OS installation or re-imaging. Knowledge of cross-platform basic troubleshooting activities such as ping and traceroute.

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About Company:

Rackspace is a leading distributed computing and managed services provider that spends a lot of time delivering ready answers to organizations, all while being the same. Founded in 1998 and based in San Antonio, Texas, Rackspace offers a range of services, including cloud facilities, managed IT services, and multi-cloud solutions, to help organizations accelerate their IT infrastructure projects. The organization is known for its “obsessive support” ethos, which guarantees excellent client support and specialized expertise to meet the evolving needs of its customers. With a global presence and major cloud providers such as AWS, Microsoft Sky Blue, and Google Cloud, Rackspace is a trusted partner for organizations looking for a reliable, versatile, and secure IT infrastructure.

As a Support Area Specialist at Rackspace, your job is to ensure consistent IT initiatives and exceptional customer service. Key responsibilities include handling ticket lines, addressing customer demands, and ensuring concise guidance and objectives within support level agreements (SLAs). This includes providing client account provisioning, supporting business programming such as Microsoft Office, and designing gadgets such as printers on the Windows operating system.

Additionally, the job requires Windows 10 operating system arrangement and backing, Office 365 client board, and dynamic catalog organization. A basic understanding of Purple Blue and participation in cross-stage investigation methods (e.g., ping and traceroute) is advantageous. Working within an ITIL structure, you will close capability holes, continually develop end-client support contributions, and provide clients with general updates regarding their tickets. Exceptional call-handling skills, email updates, and status are essential for this position to work in a 24×7 rotational shift environment.

Rackspace focuses on developing progress and coordinated efforts, and your work will be critical to maintaining these qualities while providing excellent specialized help and customer loyalty.