About Company
Sprinto is a leading platform that automates information security compliance. Sprinto is hiring freshers for product support engineers. Sprinto is conducting an off-campus recruitment drive for Freshers. Read briefly Sprinto’s job description, eligibility, and details.
Comapny: Sprinto
Role: Customer Support Engineer
Location: Work From Home
Experience: 1-3 Years
Education: Any Graduate
Salary: 35000 per month
Last Date: Not Mentioned
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Sprinto Hiring Graduate Freshers
Responsibilities
- Provide efficient resolutions to diverse customer inquiries during 24×5 shifts, ensuring uninterrupted support coverage.
- Deliver prompt, high-quality, and courteous responses across all support channels, including email, chat, Slack, and video.
- Offer outbound video call support to customers as needed for enhanced assistance.
- Leverage internal documentation and maintain thorough product knowledge to address general inquiries, integrations, API issues, and technical troubleshooting related to Sprinto.
- Identify trends proactively and share insights with relevant teams. Highlight gaps in knowledge articles, Help Center resources, or other documentation to senior specialists or managers for updates.
- Stay informed about product updates, policy changes, known issues, user feedback, and, in addition, the consistency area, alongside Sprinto products and supported integrations.
- Detect and address outages or critical issues quickly, ensuring clear communication with engineers and managers.
- Collect and report customer feedback to stakeholders to drive continuous improvement and enhance the customer experience.
Responsibilities:
- 1-3 years of applicable work insight in client or specialized help in SaaS.
- Greatly composed and verbal correspondence in English
- Capable of specialized investigating, particularly with cloud, mixes, and programming interfaces.
- Knowledge of the essentials of Cloud foundation suppliers and Change the executive’s arrangements
- A quiet and patient disposition, particularly when confronted with testing client communications.
- Single guys/Science Certificate liked
- Experience working with Freshdesk is a reward.
Benefits:
- Work-from-Home Arrangement.
- 5 Days Working With Flexi Hours.
- Bunch Clinical Protection (Guardians, Life Partners, Kids).
- Group Accident Cover.
- Company-Sponsored Device.
- Education Repayment Strategy.
Also, Apply
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Apply Link: Click Here!
Disclaimer:
If it’s not too much trouble, read the work guidelines and necessities cautiously before applying. Assuming your CV is shortlisted, you will get all correspondence from the association using your enlisted email address. Continue to check your inbox for insights regarding the following round once your CV has been shortlisted.