SuperProcure is hiring freshers for Customer Support Positions. SuperProcure is conducting an exciting off-campus drive for freshers in India, providing a golden opportunity for aspiring experts to start their careers with one of the most famous global tech companies. Please carefully read the job description and responsibilities to confirm a good understanding of this exciting opportunity.
Company:- SuperProcure
Job Type: Customer Support Positions
Location: Kolkata, India or Remote
Experience: Fresher
Qualifications: Any Graduate
Job Type: Full Time
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SuperProcure is hiring freshers
Job Descriptions: We are looking for a Customer Support trainee who will be responsible for customer software assumption and support
Key Responsibility
1. Client Support:
- Monitor and promptly assist clients via various communication channels, including phone, email, and live chat.
- Troubleshoot & provide complete instructions or solutions to resolve client tickets.
- Act as a communication between clients and internal teams, increasing difficult issues or feedback as necessary to confirm timely resolution.
- Guide clients in the effective use of the SP digital logistics platform, addressing inquiries related to account setup, navigation, features, and functionalities.
2. Training and Onboarding:
- Help in the creation of support documentation and tutorials to permit clients in self-service troubleshooting and onboarding.
- Conduct complete user training sessions via phone calls and emails.
- simplify a smooth onboarding process, confirming users have the necessary knowledge and resources.
- Respond quickly to user inquiries, providing clear and concise guidance.
Qualifications:
- graduate degree in engineering, business administration, logistics, supply chain management, or a related field preferred.
- Good in Excel and/or Presentation.
- Good communication skills, both verbal and written, with the ability to carry technical information clearly and in short to non-technical clients.
- Strong problem-solving abilities and an energetic approach to resolving client problems and inquiries.
- Any experience with basic technical troubleshooting, logistics software, CRM tools, a help desk, or similar client-facing responsibilities is a plus.
- Willingness to work flexible hours as required to support client business needs.
Preferred Skills & Attitude:
- Take ownership of work assigned and perseverance to closure.
- Quick learner and internal drive for continuous improvement.
- Experience or interest in software or technology customer support.
- unexpected interpersonal skills and the ability to identify with clients’ requirements and problems.
- Detail-aligned with good organizational skills and the ability to manage multiple priorities effectively.
- Knowledge of best application in user training and adoption strategies.
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About SuperProcure
SuperProcure is a next-generation complete TMS platform with multi-enterprise collaboration for shippers. It digitizes and automates all processes across the logistics value chain, from vehicle sourcing to freight accounting, ensuring stakeholder collaboration, real-time visibility & transparency. We are determined to make the lives of the logistic teams easier, add value, and help establish a fair and beneficial business process. SuperProcure is trusted by a large customer base spread across manufacturing & construction industries to develop their customer serviceability with cutting-edge technology solutions.