Tech Mahindra is hiring freshers for Technical Support Associates at the service desk. Tesla is conducting exciting off-campus hiring for freshers in India, offering aspiring candidates a golden chance to start their careers with one of the leading global tech organizations. Please carefully read the job description and requirements to confirm your knowledge of this exciting opportunity.
Company: Tech Mahindra
Job Type: Technical Support Associate-Service Desk
Location: Pune, Maharashtra
Experience: Fresher
Qualifications: Any Graduate
Job Type: Full Time
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Tech Mahindra is hiring freshers for Technical Support Associate
Preferred candidate profile
Level I Service Desk Technician Responsibilities
- Responsible for responding to client requests, such as answering calls through a phone queue, customer emails, chat support requests, and providing after-hours on-call help for technical issues.
- Provide support for end-user devices and peripherals, such as computer hardware, operating systems, communications, software applications, data processing, and security.
- Support duties include assisting end users, accepting IT break-fix requests from customers through different entry points, resolving IT break-fix issues, and escalating the issue to the relevant team.
- First-line help desk; tackle basic level 1 and some level 2 issues, including remote troubleshooting of hardware and software (usually Windows, Mac OS, Apple, Google for Work, Android Phone Support, and Software).
- Exposure to retail industry gadgets such as point-of-sale devices, Zebra devices, switches, routers, printers, and other store equipment devices is desirable.
- Follow up on help requests or events once they have been resolved.
- Research issues and resolve technical problems.
- Creating/updating knowledge articles and supporting process functions.
Qualifications
- Any HSC, Graduate, Diploma, IT education, or comparable IT professional experience
- Experience Min. 6 months to 1 year (required), 1 to 2 years (preferred), or fresher with strong communication skills.
- Exceptional ability to multitask.
- Exceptional ability to quickly adapt to new platforms and capabilities.
- Exceptional sense of urgency
- Exceptional interpersonal skills, with a focus on report building, listening, and questioning skills.
- The ability to work under pressure involves dealing with constraints that are frequently outside of your control; these might be resource or time constraints, the difficulty of the task or having insufficient understanding required to execute the task, or unanticipated changes or issues.
- Good to have ITIL Knowledge
- Graduate from an accredited institution or undergraduate with relevant technical experience
- Previous customer or technical support or technology experience
- Flexibility to work in a 24*7 environment is mandatory. ( Night Shifts)
- Working Days: Rotational off
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