Work-from-Home Job Opportunity For Freshers | ZONES Company

Zones Hiring Any Graduates for L1 Service Desk – Fresher | Work From Home Job. Freshers are eligible to apply for the job role. Zones are organizing an off-campus recruitment drive for freshmen. Below are the Zones Company Job description, eligibility, and details.

Company Name: ZONES

Job Role: L1 Service Desk, Fresher

Work From Home Job

Experience : 0-0.6 months in IT Support

Education: BSc (IT, Computer) or B.Tech/BE, BCA, M.Tech, MCA, Msc (Computer)

Last Date: ASAP

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ZONES Hiring For Work From Home Job

Job Description:-

• Contact customers seeking technical assistance through various channels, such as phone, chat, and email.
• Candidate must know about ticket creation and documentation.
• IT Support, Addressing Clients Worldwide (24*7).
• Candidate must have the ability to work in a team environment and communicate effectively through chat systems (e.g. Microsoft Teams, Skype)
• Candidate must know about troubleshooting.
• Working knowledge of operating systems.
• Candidate must know about basic programming.
• Ability to work on SLAs.
• Strong communication with customers and clients.
• The candidate must provide information about IT products and services.
• The candidate must be working in a fast-paced environment.
• Excellent communication skills are a must.
• Walk the customer through the problem-solving process.
• Provide accurate information on IT products or services.
• Know about customer status and information.
• Good understanding of computer systems.
• Ability to resolve basic technical issues faster.
• 24/7 rotational shift Working.

Benefits:-

• We offer a competitive package for employees.
• A rewarding salary package based on industry standards and performance.
• personal accident cover to handle the uncertainties of life.
• Employees are rewarded based on their performance.
• Recognition and incentives for exceptional work and meeting organizational goals
• Medical insurance coverage.
• Flexible leave policy.
• Flexible work culture.

Most Effective Method of Applying

Interested applicants who meet the eligibility criteria should apply early. Don’t miss this opportunity to start your career with a global IT pioneer. For the latest updates and business-related notifications, join our Telegram channel.

More Details & Apply Link: Click Here

eClerx is hiring freshers for the analyst position: Apply Here!

Why Join Zones?

Zones Hiring Any Graduates for L1 Service Desk-Fresher. Zone, a leading global IT solutions provider, provides creative and skilled services to clients around the world. Joining Zone means becoming a part of a new organization that values ​​workforce development, diversity, and excellence. This work is a strong area of ​​strength to end your career in IT support and develop in an organization focused on fostering skilled development.

Key Skills and Qualifications:

As an L1 Administration Workspace Partner, you will be the primary resource for customers seeking specialized assistance. Your responsibilities will include:

Client Service Through Various Channels: Fielding specialized customer inquiries via phone, chat, and email, ensuring a convenient and accurate response.

Ticket generation and documentation: accurately logging and recording client requests within a tagging framework for additional activities.

IT Support in a Global Environment: Delivering IT service delivery to customers on a daily rotational shift basis.

Successful Group Correspondence: Working together as a group and truly communicating via tools such as Microsoft Groups and Skype to ensure smooth work processes and problem resolution.

Proficiency Testing: Identifying and resolving basic specialized issues related to equipment, programming, and system management.

Operating Knowledge on Operating Frameworks: Providing help with common operating systems and ensuring consistent usability for customers.

Essential Programming Knowledge: assisting customers with simple programming inquiries or directing them to appropriate resources as needed.

SLA Compliance: Ensuring that all support level agreements (SLAs) are met to maintain high customer loyalty levels.

Product and Administration Awareness: Providing customers with accurate information about IT products and administration.

Fast Workplace: Adapts quickly and productively in high-pressure situations and consistently provides amazing support.